+1 613 - 592 - 0544
While strategy is all about ensuring you are doing the right thing, operations should be all about ensuring you are doing the thing right
“There is nothing more wasteful than becoming highly efficient at doing the wrong things”
Operations is your corporate engine that gets you to your strategic goals. It's where:
Within your operations, we WILL find inefficiencies. You can consider that it's like driving with one foot on the gas and one foot on the brake at the same time, and you probably have a brick under the gas pedal too.
Our Spotlight on Operations will help you become more efficient through continuous improvement. It’ll give your corporate engine the power and reserves you need to accelerate, grow and thrive. Our service comprises 2 main components - an onsite (where the work is actually happening) assessment with follow-up report and recommendations followed by ongoing support and coaching as you start to implement the improvements.
Our free tool (we just need your e-mail and an agreement that we can communicate with you) will ask you a series of questions. It will help you, and us, gain an initial insight into how well your operations are working for you - are they getting you to your goals?
Let me know when it's available
When we look at your operations, we start with an overall ‘big-picture’ view of your organisation – we look at what comes in and what goes out, and the activities that go on to convert inputs to outputs - this is the end-to-end view (e2e). We will ask you about perceived problems and what you are trying to achieve or solve. We can quickly start to identify the issues, understand the underlying problems and then work to develop a solution.
Our approach uses ‘lean thinking’. Everybody has heard of lean processes. Typically, it has been applied to manufacturing environments, and where properly implemented, it has resulted in huge gains (Toyota is the poster child for this). In manufacturing, machines are a major component of production
However, “lean’’ actually works with any sort of work environment – not just manufacturing. In the knowledge world, we have people that do the producing
Every company is part of an end-to-end value flow, and yours is no different. How well and efficiently you add value for the end customer will determine your success (and profitability) as a company.
Identify your key processes and map the flow of value through your organization
Highlight disruptions to flow (inneficiencies) and investigate root causes
Make recommendations for improvements to reduce or eliminate the friction, and set you on a course for Continuous Improvement
Our Spotlight on Operations will:
Whether you produce knowledge or widgets, your organisation comprises facilities, processes, and people. Those things are activated by management direction, they consume resources and produce products or services, hopefully in exchange for revenue which exceeds the cost of generating it.
That simple combination of components provides an almost infinite amount of possibilities for the way they can combine and what they can do – a bit like the seemingly limitless ways that seven musical notes can be sequenced.
Unfortunately, about 70% of everything we do adds no value to what we ultimately deliver to our end customer
Planning and Preparation
During the On-site visit
After the Visit and Next Steps
Our Spotlight on Operations comprises 3 main stages - and we can continue to support you as continuously improve and become more efficient, more lean, and more profitable.
This e-book will provide you with the framework to start to build your own continuous improvement function and culture. It's for those that want some background to the subject as they work with us, or for those that want to try it DIY.
If you would like to chat informally about whether this program is for you, click here to arrange a time for us to connect. We will respond within 24 hours.
Call Graham at +1-613-592-0544 or