I'm fascinated by the way people go in search of information - or don't, and what they do with it - or don't. Some people can never seem to have enough and always seek more, others seem to have it instantly at their fingertips - and are not afraid to use it. We have this idea that information is useful and helpful - but that's not always the...
Read MoreA surprisingly large proportion of what we do each day does not directly add value to the final product or outcome; estimations of the exact percentage varies depending on the type of work. Some of this activity is actually necessary as it provides structure, control, and reliability and includes things like maintaining records, confirming...
Read MoreMost of us have had the experience of walking into a room and noticing something that everyone else seems oblivious to; a persistent noise, a smell, a tension in the air. Mention it, and the response will often be along the lines of: “Oh yeah, I'd stopped noticing that till you just reminded
Read MoreI often hear from people, at all levels within a business, about how the focus always seems to be on the here and now - the immediate problems, the next fire - and how they wished they 'knew what the plan was'. A short term plan would be great, and knowing the longer term plan would be even better. It strikes me that this is not really just...
Read MoreThere’s a pattern I've seen regularly in organisations; you may have seen it too. Something serious happens, perhaps a missed deadline, a customer complaint, or a system failure, and everyone dives into it with real urgency. Meetings are called. Charts appear. People engage. And we have one of those 'we can’t let this happen again'
Read MoreOver the last couple of weeks, quite coincidentally, I’ve had to contact a surprising number of customer service desks. This has included IT, hotels, airlines, banks, and stores etc. These required me to interact with FAQs, text bots, live chat, voice activated option bots (speaking/listening), and in most cases, I ended up 'communicating' in...
Read MoreFeedback is a crucial element in engineering and science, ensuring that systems function optimally within known boundaries. Thermostats regulate temperature by adjusting heating output. Vehicle cruise control maintains speed but adapts to other traffic. Biological feedback loops—such as homeostasis and insulin regulation—help the body stay in...
Read MoreThe most common model for managing risk is what's known as the Ostrich Approach. This appears to work reasonably well in many situations, and is based on 3 concepts fortuitously working together:
Read MoreYou don't build a business – you build people – and then people build the business. Zig Ziglar I was recently running a workshop for a client to address the way they worked (their processes and organisational structures) and they way they worked together (communications and culture). During the energised conversation, I was reminded once again...
Read MoreA sense of purpose is a crucial element of the well-being of any individual. Similarly, a sense of purpose can be a crucial aspect of any company’s culture and health. We like to think of a company’s purpose as being something much bigger than the company itself, something the company maybe couldn't achieve alone, something that they would...
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