We spend a lot of time looking for better answers. But every once in a while, you come across something more useful than a better answer. A better question. And in my experience, there’s one that stands above the rest - and we use this question in almost every client engagement: “What would need to be
Read MoreOne of the things we humans do remarkably well is simplify the world around us. Reality is complex, nuanced, and constantly shifting. But in order to function day-to-day, we compress that complexity into something more manageable. One of the primary ways we do this is through
Read MoreMost of us have had the experience of walking into a room and noticing something that everyone else seems oblivious to; a persistent noise, a smell, a tension in the air. Mention it, and the response will often be along the lines of: “Oh yeah, I'd stopped noticing that till you just reminded
Read MoreWho knows what GDP stands for? Gross Domestic Product. The number politicians point to when they want to prove things are going well. Up? We’re winning. Down? We’re in trouble. It’s the same with the stock market. Market up? Champagne. Market down? Panic. GDP measures the total monetary value of goods and services produced. It tells us how much...
Read MoreA frustration I hear over and over again from people in management and leadership positions is how their people are 'resistant to change'. I know it can seem that way, but often, that's not what's really going on. Peter Senge said that “People don’t mind change - they don’t like to be changed”. A short statement with a lot of wisdom. People...
Read MoreEach January, the Edelman Trust Barometer is published with a presentation at Davos. Now in its 26th year, it has become one of the most reliable lenses we have for understanding how people feel about the institutions that shape their lives - business, government, media, and
Read MoreSpoiler: It’s not about having all the answers. It’s about asking better questions. We started out by asking it simple stuff. “How many board feet of timber does Canada ship each year?” Not bad. Then we got more ambitious. “Who are the three main purchasing contacts at Caterpillar?” Bit of a swing and a miss. And eventually: “Design a...
Read MoreWell, here we are, almost half way through January already. That means that if you were one of the roughly 40% of people that make New Year Resolutions, there's a 1 in 4 chance that you have given up on your resolution already, and by the end of January, there's a 50% chance you will have given up. If you stick it out past the end of the month,...
Read MoreWhen you watch people running in a race, you’ll often see them slow down just before they get to the finish line. Elite athletes train to overcome this natural tendency, but there have been many instances of people losing the race simply because they finished too early - or thought they had. We cringe because we could see that the line was right...
Read MoreMost of us carry around a quiet mental list of things we feel we should be doing. Not just the obvious things like the strategic planning, the follow-ups, or the long-neglected improvements etc, but also the more behavioural expectations or hopes we he have for ourselves too: being more available, being more disciplined, being more present, being...
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