I stopped into a local bagel shop recently for a coffee and breakfast bagel after my morning swim. I’d been there a few months earlier and hadn’t had a great experience, but I gave them the benefit of the doubt. Everyone has an off day. Surely they’d have sorted things out by
Read MoreApparently, human intelligence has already been eclipsed by AI. And not just by a little. One comparison I heard recently was this: we are to hamsters what AI will soon be to us. Now, I tend to think I’m at least a few notches above a hamster. Most days anyway. But it does raise an interesting question. What will AI make of
Read More'What gets measured gets managed' is one of the most quoted phrases in management and leadership, and for good reason. Measurement matters, because organisations need visibility, leaders need feedback, and teams need clarity about what matters and whether progress is being made. Without some form of measurement, organisations tend to use a mix...
Read MoreA surprisingly large proportion of what we do each day does not directly add value to the final product or outcome; estimations of the exact percentage varies depending on the type of work. Some of this activity is actually necessary as it provides structure, control, and reliability and includes things like maintaining records, confirming...
Read MoreI was in a strategy session recently with a management team trying to build a forecast. Good business. Smart people. Plenty of data. And completely stuck - not “this is tricky” stuck, but “we’ve been talking in circles for an hour” stuck. They were trying to answer a simple question: What does next year’s revenue look
Read MoreIt is easy to assume that if people know what to do, they will do it. In most organisations, people are capable, experienced, and generally trying to do a good job. They understand processes, agree with goals, and can often describe what 'good' looks like. Yet the behaviour does not always follow: things drift, standards slip, and good...
Read MoreI often hear from people, at all levels within a business, about how the focus always seems to be on the here and now - the immediate problems, the next fire - and how they wished they 'knew what the plan was'. A short term plan would be great, and knowing the longer term plan would be even better. It strikes me that this is not really just...
Read MoreIt’s that time of year again.Spreadsheets are open. Fingers are crossed. People are hard at work forecasting next year’s revenue. Too often, I see a number plucked from the air. "Let’s try and hit $10 million this year!" Unfortunately, that $10 million can look very different depending on how you measure
Read MoreWhen you watch people running in a race, you’ll often see them slow down just before they get to the finish line. Elite athletes train to overcome this natural tendency, but there have been many instances of people losing the race simply because they finished too early - or thought they had. We cringe because we could see that the line was right...
Read MoreBy now, you’ve recognised the value of an advisory board — and maybe even started building one. But there’s a trap here. Plenty of boards are created with purpose… and then slowly drift into “interesting conversations” that never quite lead anywhere. Good people, good intentions — but no
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