Canada’s progress has been imperfect, uneven, and often slow — but slow steady progress compounded over 159 years becomes something wonderful. Canada’s quiet brilliance is not that it is perfect. It is that it has built a durable brand around trust, stability, resilience, humility, and usefulness. For a small country of just 41 million, and...
Read MoreI stopped into a local bagel shop recently for a coffee and breakfast bagel after my morning swim. I’d been there a few months earlier and hadn’t had a great experience, but I gave them the benefit of the doubt. Everyone has an off day. Surely they’d have sorted things out by
Read MoreI often hear from people, at all levels within a business, about how the focus always seems to be on the here and now - the immediate problems, the next fire - and how they wished they 'knew what the plan was'. A short term plan would be great, and knowing the longer term plan would be even better. It strikes me that this is not really just...
Read MoreWho knows what GDP stands for? Gross Domestic Product. The number politicians point to when they want to prove things are going well. Up? We’re winning. Down? We’re in trouble. It’s the same with the stock market. Market up? Champagne. Market down? Panic. GDP measures the total monetary value of goods and services produced. It tells us how much...
Read MoreSpoiler: It’s not about having all the answers. It’s about asking better questions. We started out by asking it simple stuff. “How many board feet of timber does Canada ship each year?” Not bad. Then we got more ambitious. “Who are the three main purchasing contacts at Caterpillar?” Bit of a swing and a miss. And eventually: “Design a...
Read MoreBy now, you’ve recognised the value of an advisory board — and maybe even started building one. But there’s a trap here. Plenty of boards are created with purpose… and then slowly drift into “interesting conversations” that never quite lead anywhere. Good people, good intentions — but no
Read MoreI was speaking with a business owner a while back who told me he had set up an advisory board. “We got together twice,” he said. “It didn’t really go anywhere.” I asked a few questions: He’s not alone. A lot of advisory boards are built with good intentions but never deliver real value — mostly because they’re never built to deliver value....
Read MoreA while ago, I was catching up with the CEO of a mid-sized business. His business was growing steadily but wrestling with some underlying challenges. As we talked through a few of the issues, I asked whether he had ever considered forming an advisory board. His response was familiar: “Absolutely, it’s something I know I need to do. Just not...
Read MoreI taught skiing on weekends for almost 40 years and one of the most powerful skills I developed was what is called ‘Detection and Correction”. It’s the skill of identifying the symptom and then determining the root cause. Inexperienced instructors can spot the symptom—but rarely identify the root cause. A student may be skiing without flexing...
Read MoreOften, when I examine a company’s approach to sales, they want to dive right into fixing the symptoms. They want to discuss MQL, SQL, Conversion ratios, average contract value, and so on. Where I want to start is with strategy: How have you defined your perfect prospect? What are the problems that you might solve for them? What are the...
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