I often hear from people, at all levels within a business, about how the focus always seems to be on the here and now - the immediate problems, the next fire - and how they wished they 'knew what the plan was'. A short term plan would be great, and knowing the longer term plan would be even better. It strikes me that this is not really just...
Read MoreA frustration I hear over and over again from people in management and leadership positions is how their people are 'resistant to change'. I know it can seem that way, but often, that's not what's really going on. Peter Senge said that “People don’t mind change - they don’t like to be changed”. A short statement with a lot of wisdom. People...
Read MoreEach January, the Edelman Trust Barometer is published with a presentation at Davos. Now in its 26th year, it has become one of the most reliable lenses we have for understanding how people feel about the institutions that shape their lives - business, government, media, and
Read MoreWell, here we are, almost half way through January already. That means that if you were one of the roughly 40% of people that make New Year Resolutions, there's a 1 in 4 chance that you have given up on your resolution already, and by the end of January, there's a 50% chance you will have given up. If you stick it out past the end of the month,...
Read MoreWhen you watch people running in a race, you’ll often see them slow down just before they get to the finish line. Elite athletes train to overcome this natural tendency, but there have been many instances of people losing the race simply because they finished too early - or thought they had. We cringe because we could see that the line was right...
Read MoreMost of us carry around a quiet mental list of things we feel we should be doing. Not just the obvious things like the strategic planning, the follow-ups, or the long-neglected improvements etc, but also the more behavioural expectations or hopes we he have for ourselves too: being more available, being more disciplined, being more present, being...
Read MoreWe like to think that our projects, habits, and teams are organised and orderly and move in ways that are under our control. We set off with a clear purpose, a defined goal, and a reasonable plan to get us there. And then … real life happens. People learn new things, contexts shift, and the tidy line of attack becomes more of a gentle curve....
Read MoreThere’s a pattern I've seen regularly in organisations; you may have seen it too. Something serious happens, perhaps a missed deadline, a customer complaint, or a system failure, and everyone dives into it with real urgency. Meetings are called. Charts appear. People engage. And we have one of those 'we can’t let this happen again'
Read MoreA situation that we have probably all experienced is when a problem lands on our desk and the immediate instinct is to fix it. Quickly. There’s a kind of felt need to act, to decide, to move. As someone once joked: “We’re paid to do, not to think” - and this is embedded in many or our workplace
Read MoreWe often talk about building culture as if it’s something you can design in a workshop and roll out like new software. But culture doesn’t emerge from what’s written on the wall (or your website), although it can be useful to share your values with the world. Building culture needs constant care, attention, and
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