Leadership

Lean & Agile

Better Here - Worse There

Graham Birkenhead, September 29 2026

Most of us like solving problems - it's just part of our nature. If we find something that makes our job harder than it needs to be, we like to work out a better way of doing it, and make life a little easier. We tend to do that whether at home or at work, and that’s generally a good thing - it feels

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Leadership & Management

Just Ask

Graham Birkenhead, September 22 2026

Do you ever find yourself having a conversation with someone who is patiently explaining why something can’t be done, or something has to be done a particular way?  This explanation often involves some unnecessarily complicated workaround, and all the while seems to be skirting around a central issue that has some sort of protective forcefield...

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Leadership & Management

Tuk R Bust - 15,000 km in a 58-Year-Old British Sports Car

Andrew Penny, September 15 2026

I recently drove to Tuktoyaktuk and back. That’s about 15,000 km. In a 58-year-old British sports car. There was some crazy driving. Some “interesting” hotels, inns and B&Bs. Wonderful people. And scenery that was, quite simply, mind blowing. And Canada.

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Leadership & Management

When Decisions Resist Being Made

Graham Birkenhead, September 8 2026

The same is true of management teams. Often decisions get made perfectly well, while a handful seem to linger and resist all attempts to move forward. The topics may get discussed at one meeting, revisited at another, perhaps supported by a little more analysis, but somehow never quite reach a conclusion. And being human, often our natural...

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Leadership & Management

Tuk Tea - The Benefits of Steeping

Andrew Penny, August 25 2026

As I mentioned last week , I’m currently on a slightly crazy expedition from Ottawa to Tuktoyaktuk. And I’m driving an antique MGB. What could possibly go wrong? Quite a lot, as it turns out.

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Leadership & Management

Questions & Decisions

Graham Birkenhead, August 11 2026

We make hundreds of decision in a day - many are minor and take very little conscious thought, some are more weighty, both in terms of the thinking needed, and the outcome.  We tend to think of decision making as a process of choosing between options: A or B, yes or no, now or later, do nothing or do something.  And part of our process then...

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Communication

Spill Chucking and the Art of Floorless Communication

Graham Birkenhead, June 30 2026

Do you recognise this situation? You are drafting a text message on your phone.  You type a perfectly sensible word and it changes it into something entirely different. You correct it and it changes it again. After several attempts to get the word you want, you slow right down to type the word one letter at a time, and carry on with the rest of...

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Leadership & Management

The Agency Continuum

Graham Birkenhead, June 16 2026

Most companies say they want proactive people. People who spot problems before they become crises. People who take ownership, seek opportunities, and look for ways to improve things. And people who don’t simply wait to be told what to do before taking appropriate action. And yet, strangely, many of these same organisations unintentionally teach...

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Leadership & Management

Trapped by Success

Graham Birkenhead, June 2 2026

A few days ago, a hummingbird found its way into my garage and was flying around trying to get out.  The strange thing is that both garage doors were fully open, as was the side window, and there was plenty of daylight coming in. And yet the bird was 'trapped' in my garage.  For hours, it flew around in circles constantly tapping against the...

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Communication

Teach Your Children Well

Andrew Penny, May 26 2026

Apparently, human intelligence has already been eclipsed by AI. And not just by a little. One comparison I heard recently was this: we are to hamsters what AI will soon be to us. Now, I tend to think I’m at least a few notches above a hamster. Most days anyway. But it does raise an interesting question. What will AI make of

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