One of my early startup clients had good success selling software to boutique retailers in Eastern Canada. They had an excellent product and earned incredible customer loyalty. To expand, they planned to sell to a wider range of retailers, such as hardware stores, convenience stores and so on. The whole team was gearing up for the sales
Read MoreHave you noticed how some organisations seem to have a natural ability to get better, then there are many that edge their way to improvement, while some seem to languish or even deteriorate? While there may be many reasons for this, it's worth looking at those natural improvers for a bit of
Read MoreSome days it seems we have an overabundance of stupid in the world. But we seldom ask whether we have enough crazy. During my expedition to Tuktoyaktuk, I received quite a bit of social commentary suggesting that what I was doing was stupid. You know: a 58-year-old British sports car. 15,000 km to the Arctic and back. What could possibly go...
Read MoreMost of us like solving problems - it's just part of our nature. If we find something that makes our job harder than it needs to be, we like to work out a better way of doing it, and make life a little easier. We tend to do that whether at home or at work, and that’s generally a good thing - it feels
Read MoreDo you ever find yourself having a conversation with someone who is patiently explaining why something can’t be done, or something has to be done a particular way? This explanation often involves some unnecessarily complicated workaround, and all the while seems to be skirting around a central issue that has some sort of protective forcefield...
Read MoreI recently drove to Tuktoyaktuk and back. That’s about 15,000 km. In a 58-year-old British sports car. There was some crazy driving. Some “interesting” hotels, inns and B&Bs. Wonderful people. And scenery that was, quite simply, mind blowing. And Canada.
Read MoreThe same is true of management teams. Often decisions get made perfectly well, while a handful seem to linger and resist all attempts to move forward. The topics may get discussed at one meeting, revisited at another, perhaps supported by a little more analysis, but somehow never quite reach a conclusion. And being human, often our natural...
Read MoreAs I mentioned last week , I’m currently on a slightly crazy expedition from Ottawa to Tuktoyaktuk. And I’m driving an antique MGB. What could possibly go wrong? Quite a lot, as it turns out.
Read MoreWe make hundreds of decision in a day - many are minor and take very little conscious thought, some are more weighty, both in terms of the thinking needed, and the outcome. We tend to think of decision making as a process of choosing between options: A or B, yes or no, now or later, do nothing or do something. And part of our process then...
Read MoreDo you recognise this situation? You are drafting a text message on your phone. You type a perfectly sensible word and it changes it into something entirely different. You correct it and it changes it again. After several attempts to get the word you want, you slow right down to type the word one letter at a time, and carry on with the rest of...
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