Lean & Agile

Welcome To The Edge of Chaos

Graham Birkenhead, October 21 2021

We humans are paradoxical creatures.  On the one hand, we like habits - good or bad - where we follow routines, and especially if we did something that worked really well, then we are quite happy to do the same again, and again, and keep doing it.   Eating the same things, at the same times, going to the same place for vacation year after year, a...

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Leadership & Management

Hypnotic Shower Moments

Graham Birkenhead, October 7 2021

When I was a child, I had a VERY active imagination (I guess like a lot, if not most children).  I had limited exposure to the world, yet that didn't stop me.  Every new experience provided opportunities to ask more questions, everything I saw on television (even in black and white) or heard on the radio, or conversation overheard, gave me more inp...

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You are Becoming more Authentic...Here's Why.

Andrew Penny, April 28 2021

Jelena asked me to provide a picture of myself, in a suit, to update my LinkedIn profile. It occurred to me that I haven’t worn a suit in at least a year. Working from home and meeting people from the waist up sort of negates the whole suit idea. This “going to work” is an interesting concept that has become normal over the last year. That physica...

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Market Strategy

Asset Baggage

Andrew Penny, March 23 2021

When you go to a new market, you consider both your best opportunities to obtain new clients and protect yourself from the competition. If you can identify your competition's asset baggage, you can rest assured you will find your sweet spot.Asset baggage includes a company's brand, staff, IT systems, distribution network, marketing collateral, inve...

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Market Strategy

The 5 Golden Rules of Pricing

Andrew Penny, February 23 2021

An area that people get wrong all the time is pricing. Some people price high based on the profits they hope to achieve. Some base it on some sort of average industry “cost-plus” rule. Some are afraid to charge too much. Still, others simply add a few percent to last year’s price. So before you set your next price or quote your next deal here are...

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Leadership & Management

Symptomatic Misdirection

Graham Birkenhead, February 9 2021

A few years ago, while training for a triathlon, I went to see my doctor about a pain in my knee. He prodded and poked, and did various scans and investigations, all of which identified nothing in particular. Eventually, he referred me to a physiotherapist who was adept at understanding, and very importantly resolving, strange aches and pains.

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Market Strategy

Said 2021 to 2020: "Hold my Beer"

Andrew Penny, January 12 2021

Heraclitus said that the only constant is change and 2021 is holding true to form with even more dramatic change on the way. The US socio-political situation is tense but it is being resolved quite quickly. The vaccines are on the way giving us not only hope but confidence as well. China and the rest of the world are at odds but new balance is bei...

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Leadership & Management

Seven Lessons from 2020

Andrew Penny, December 15 2020

First, let me tell you how grateful I am for the good fortune Kingsford has experienced during this crazy year of 2020. While many have suffered difficult times, we have been lucky to have an expanding roster of great clients who are thriving in this weird economy and are seizing the emerging opportunities.

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Leadership & Management

What is Core Purpose?

Andrew Penny, November 3 2020

Over that past few weeks we have been talking to clients about core purpose – that overarching reason to get up and do what you do each day. From an owner’s perspective making money is empty and soulless without purpose. From an employee point of view ’making the boss rich’ is obviously not a motivator. You can do much better than that!

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Leadership & Management

Doing Operations

Graham Birkenhead, October 6 2020

This is the second of two articles exploring the connection (or rather, often the lack of it) between strategy and operations.  Last week we discussed how ‘doing strategy’ was about keeping in your mind’s eye on what you want to be and where you want to go as a company, while at the same time being aware of the art of the possible. The future is un...

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