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Process

Communication

How are you going to react to this?

Graham Birkenhead, October 14 2021

It's amazing how often I see people in leadership positions doing one when the other would have been more appropriate.  These 2 words are often used interchangeably, and you could say that to use one word rather than the other is a matter of semantics.   But, for the moment, let's just entertain the notion that they are quite different and being ab...

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Market Strategy

Beyond The Bubble

Graham Birkenhead, September 30 2021

While many people are trying to 'get back to normal', I think many of us have realized that for a whole range of aspects of our existence - whether at home or in business - we are looking at a new or different normal - and exactly what that looks like, is still being defined. Times of uncertainty always provide great opportunity for those willing...

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Communication

Want Some Advice

Graham, September 23 2021

I was once told that the only advice you should give is: 'never give advice unless it is asked for'. And that was by a person who seemed to have no end of unwanted advice to proffer.  But at least that was one bit of valuable advice. As consultants, part of our role IS to advise, although we usually do wait for at least some sort of tacit request...

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Leadership & Management

Why would anyone ever work for YOU?

Graham Birkenhead, August 12 2021

Unemployment figures continue to improve; we have a little way to go before we are back to pre-pandemic levels, but we are moving in the right direction.   Currently, unemployment in Canada is 7.5% (1.5m) and in the US it is 5.4% (10m).  These figures will include people who are ‘looking’ for work; they won’t include the people who could work but f...

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Leadership & Management

Context IS Everything

Graham Birkenhead, June 29 2021

Whenever the name Thomas Edison is mentioned, people often think about ‘the man that invented the light-bulb’, and most are aware of the many variations of his famous quote about trying to make the lightbulb work: “I have not failed. I've just found 10,000 ways that won't work”.

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Leadership & Management

Risk Joining the Lemmings

Andrew Penny, June 8 2021

Success in business is a rare thing, in fact 70% of businesses fail within their first 10 years. And that number holds true for all types of business. Of those that don’t fail, only a few really soar. Why am I saying this? Simply to suggest that you be careful when you think about emulating your peers or you may well be joining a pack of lemmings h...

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Leadership & Management

Onboarding in a WFH World. What I learned after 18 holes...

Andrew Penny, June 16 2020

I played my first 18 holes late last week with owners of Keynote Group and Rhapsody Strategies. It's quite different. Staying apart. Separate carts. Limited socializing after the game. Still fun – but different. After the game, 2 metres apart, we talked about the whole WFH movement. How many offices will shift to WFH? How do you interview? How do...

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Market Strategy

Nobody Wants Your Stuff.

Andrew Penny, January 7 2020

Listen to this week's podcast here. As a kid, I would stare up into the night sky with amazement. It’s pretty obvious that we are a just a tiny part of a very large (one might even say universal) system. The same is true of our businesses – we are simply a small part of a large system. I can guarantee you that nobody really wants what you sell. Th...

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Leadership & Management

5 - Sales Forecasts and Other Lies

Andrew Penny, December 10 2019

Sales management is a deep topic but this series of podcasts is focusing on the quick and easy ways to increase revenue. So let’s look at some of the obvious stuff which many companies forget to do. The adage “If you don’t measure it you can’t manage it” is absolutely true. “But I do measure sales results” you say! Fair enough.. but do you just man...

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Lean & Agile

Feeling Cluttered?  Prune!

Graham Birkenhead, May 22 2019

Have you ever tried to find something in your garage or storage cupboard? You know what you are looking for, you know where it is, but to get there you have to wade through loads of other stuff? Stuff just accumulates, little by little; you hardly notice it – in fact, most often you don't notice it at all – until you are looking for something. So,...

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