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Process

Leadership & Management

The Edge of Chaos

Graham Birkenhead, January 16 2024

You don't build a business – you build people – and then people build the business. Zig Ziglar I was recently running a workshop for a client to address the way they worked (their processes and organisational structures) and they way they worked together (communications and culture). During the energised conversation, I was reminded once again...

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Leadership & Management

How do I have an environmental impact? Let me count the ways

Graham Birkenhead, July 18 2023

Most businesses do not have ESG reporting requirements; but there is increasing societal expectation that businesses will do the ‘right thing’.  Considering the environmental aspect of ESG, as the impact of climate change becomes more felt and real to larger proportions of the population (rather than abstract and something people elsewhere...

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Leadership & Management

Ready for the 4-day Week?

Graham Birkenhead, February 28 2023

The UK has recently carried out a trial-based study into the practicalities and impacts of a 4-day week - and the results are just in. The idea of a 4-day week has been around for quite a long time - with much anecdotal evidence suggesting that there could be considerable benefit.   This latest trial involved over 70 companies of all sorts and...

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Communication

How are you going to react to this?

Graham Birkenhead, October 14 2021

It's amazing how often I see people in leadership positions doing one when the other would have been more appropriate.  These 2 words are often used interchangeably, and you could say that to use one word rather than the other is a matter of semantics.   But, for the moment, let's just entertain the notion that they are quite different and being ab...

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Market Strategy

Beyond The Bubble

Graham Birkenhead, September 30 2021

While many people are trying to 'get back to normal', I think many of us have realized that for a whole range of aspects of our existence - whether at home or in business - we are looking at a new or different normal - and exactly what that looks like, is still being defined. Times of uncertainty always provide great opportunity for those willing...

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Communication

Want Some Advice

Graham, September 23 2021

I was once told that the only advice you should give is: 'never give advice unless it is asked for'. And that was by a person who seemed to have no end of unwanted advice to proffer.  But at least that was one bit of valuable advice. As consultants, part of our role IS to advise, although we usually do wait for at least some sort of tacit request...

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Leadership & Management

Why would anyone ever work for YOU?

Graham Birkenhead, August 12 2021

Unemployment figures continue to improve; we have a little way to go before we are back to pre-pandemic levels, but we are moving in the right direction.   Currently, unemployment in Canada is 7.5% (1.5m) and in the US it is 5.4% (10m).  These figures will include people who are ‘looking’ for work; they won’t include the people who could work but f...

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Leadership & Management

Context IS Everything

Graham Birkenhead, June 29 2021

Whenever the name Thomas Edison is mentioned, people often think about ‘the man that invented the light-bulb’, and most are aware of the many variations of his famous quote about trying to make the lightbulb work: “I have not failed. I've just found 10,000 ways that won't work”.

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Leadership & Management

Risk Joining the Lemmings

Andrew Penny, June 8 2021

Success in business is a rare thing, in fact 70% of businesses fail within their first 10 years. And that number holds true for all types of business. Of those that don’t fail, only a few really soar. Why am I saying this? Simply to suggest that you be careful when you think about emulating your peers or you may well be joining a pack of lemmings h...

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Leadership & Management

Onboarding in a WFH World. What I learned after 18 holes...

Andrew Penny, June 16 2020

I played my first 18 holes late last week with owners of Keynote Group and Rhapsody Strategies. It's quite different. Staying apart. Separate carts. Limited socializing after the game. Still fun – but different. After the game, 2 metres apart, we talked about the whole WFH movement. How many offices will shift to WFH? How do you interview? How do...

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