Over the last couple of weeks, quite coincidentally, I’ve had to contact a surprising number of customer service desks. This has included IT, hotels, airlines, banks, and stores etc. These required me to interact with FAQs, text bots, live chat, voice activated option bots (speaking/listening), and in most cases, I ended up 'communicating' in...
Read MoreTalk to any manager in companies these days and you will hear things like: Leaders know that success in today’s business environment depends on adaptability, responsiveness, and the ability to learn faster than the competition. And that, in turn, requires people 'to think' - not just follow instructions, and
Read MoreFor those who celebrate it – Happy Canada Day! Even if you are not fortunate enough to be a Canadian citizen, do feel free to celebrate the very fact of Canada. In many ways the world could use a bit more Canada just now. Here in Canada, we have muddled along quite well for the last 157 years managing to avoid too much controversy and minding...
Read More“There’s no I in team” is one of those phrases that gets trotted out whenever someone needs to be reminded that it’s not all about them. It’s catchy. It sounds wise. It gets printed on posters, stitched into corporate training slides, and dropped into motivational speeches. I cringe every time I hear it ..... it seems to gloss over the vital...
Read MoreYou may have heard the saying: “You are the average of the five people you spend the most time with”. When I first heard that, it struck a chord - it still does - and has now been adopted by that little voice at the back of my mind that keeps reminding me to constantly meet and get to know new
Read MoreWe’ve all heard the saying “Curiosity killed the cat.” But where does that come from, and what was it really warning against? It turns out, the original saying, first recorded in the 16th century, was “Care killed the cat”, where “care” meant worry or sorrow. It wasn’t until the late 19th century that it evolved into a cautionary warning against...
Read MoreI know, everyone is talking about uncertainty right now - again. And that’s understandable as there is plenty of it about: tariffs, shifting trade dynamics, economic turbulence, not to mention the various conflicts and environmental issues that have briefly moved out of the immediate media spotlight but haven't gone
Read MoreThe phrase 'the Ghost in the Machine' has long fascinated me, and occasionally has me exploring philosophical rabbit holes as I try to make sense of it - and test it against real world situations. In short, the phrase ‘ghost in the machine’ was coined by Gilbert Ryle - a British philosopher - in 1949. He was responding to the ideas of René...
Read MoreFor as long as humans have been around, the ability to decide who to trust - and who not to trust - has been a crucial part of our survival tool box. Individually, we human beings are relatively weak creatures, but our strength comes from forming social groups, to work, problem solve, and live together. And that requires communication and the...
Read MoreFeedback is a crucial element in engineering and science, ensuring that systems function optimally within known boundaries. Thermostats regulate temperature by adjusting heating output. Vehicle cruise control maintains speed but adapts to other traffic. Biological feedback loops—such as homeostasis and insulin regulation—help the body stay in...
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