Lean & Agile

Better Here - Worse There

Graham Birkenhead, September 29 2026

Most of us like solving problems - it's just part of our nature. If we find something that makes our job harder than it needs to be, we like to work out a better way of doing it, and make life a little easier. We tend to do that whether at home or at work, and that’s generally a good thing - it feels

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Leadership & Management

Just Ask

Graham Birkenhead, September 22 2026

Do you ever find yourself having a conversation with someone who is patiently explaining why something can’t be done, or something has to be done a particular way?  This explanation often involves some unnecessarily complicated workaround, and all the while seems to be skirting around a central issue that has some sort of protective forcefield...

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Leadership & Management

Tuk R Bust - 15,000 km in a 58-Year-Old British Sports Car

Andrew Penny, September 15 2026

I recently drove to Tuktoyaktuk and back. That’s about 15,000 km. In a 58-year-old British sports car. There was some crazy driving. Some “interesting” hotels, inns and B&Bs. Wonderful people. And scenery that was, quite simply, mind blowing. And Canada.

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Leadership & Management

When Decisions Resist Being Made

Graham Birkenhead, September 8 2026

The same is true of management teams. Often decisions get made perfectly well, while a handful seem to linger and resist all attempts to move forward. The topics may get discussed at one meeting, revisited at another, perhaps supported by a little more analysis, but somehow never quite reach a conclusion. And being human, often our natural...

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Leadership & Management

Tuk R Bust - A Dispatch from the Arctic Ocean

Andrew Penny, September 1 2026

Two weeks ago, I mentioned that I was heading out on a little road trip. The destination is Tuktoyaktuk - “Tuk” - about 7,000 km from my home in Ottawa and, quite literally, the end of the road. It sits on the Arctic Ocean at the end of Canada’s northernmost public road. And just to make things interesting, I decided to drive there in my 1968

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Leadership & Management

Tuk Tea - The Benefits of Steeping

Andrew Penny, August 25 2026

As I mentioned last week , I’m currently on a slightly crazy expedition from Ottawa to Tuktoyaktuk. And I’m driving an antique MGB. What could possibly go wrong? Quite a lot, as it turns out.

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Leadership & Management

Tuk R Bust - Time to Start Driving

Andrew Penny, August 18 2026

By the time this is in your inbox, I’ll be on my way to Sault Ste. Marie - the first stop on our expedition to Tuktoyaktuk on the Arctic Ocean. It’s a 14,000-kilometre round trip in my 1968 MGB convertible. And what blows most people’s minds is that Edmonton is only ½ way. And somewhere along the way, the expedition became a bit of a convoy: me,...

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Leadership & Management

Questions & Decisions

Graham Birkenhead, August 11 2026

We make hundreds of decision in a day - many are minor and take very little conscious thought, some are more weighty, both in terms of the thinking needed, and the outcome.  We tend to think of decision making as a process of choosing between options: A or B, yes or no, now or later, do nothing or do something.  And part of our process then...

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Market Strategy

Underwear, Buyer’s Remorse, and Keeping the Good Vibes Going

Andrew Penny, August 4 2026

Most of us wear underwear. We don’t think too much about it. Then, every once in a while, you decide to try something new. For several weeks, I had been seeing ads for Manmade underwear. Think of it as something like a bra for men—but, you know, ‘down there’.

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Communication

How Did I Not Know That?

Graham Birkenhead, July 28 2026

Do you ever have the situation where someone says something, it completely changes your understanding, it makes perfect sense, and you’re left thinking, “How did I not know that?” I have always struggled to keep kitchen knives sharp - that razor-sharp edge they have when you first buy them. I’ve spent hours trying to hone my edge honing...

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