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Leadership & Management

I See You - Leading in a time of crisis

Graham Birkenhead, April 7 2020

Learning to SeeSawubona is a Zulu greeting which means “I see you”. The idea is that you don't merely acknowledge a person by saying “hi”, but you take a moment (or 5) to look just a little bit beyond what you see on the surface, or maybe a little beyond the assumptions you are making when they reply “good” to your standard “how are you”. In some c...

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Leadership & Management

Look after You - Leading in a Time of Crisis

Graham Birkenhead, March 31 2020

My last blog was about leading your newly home-bound team.  In this blog, I am going to talk about one very important member of your team – you. As the leader, it is essential that you pay attention to yourself, and to ensure that you are in a good place to lead.   As the flight attendant says: ‘put your own oxygen mask on first before helping othe...

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Leadership & Management

Getting Back to the Future

The Kingsford Team, March 24 2020

We are temporarily suspending the Best in World series to focus on operational effectiveness and efficiency. Last week, after we got Very serious about COVID19: • Schools, shops, events closed or shut down.• Social distancing has become the new normal• Panic buying seems to be abating• Governments announced a huge financial support package for busi...

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Leadership & Management

Leading the Home Team

Graham Birkenhead, March 20 2020

COVID-19 has changed the world we once knew. But we are adapting – this is what we humans are good at and what made us the dominant species. Don’t worry, we will quickly learn how to live with this strange new world, and how to make it our new normal in order to get on with life and with business.

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Market Strategy

14 Days from Now

Andrew Penny, March 17 2020

14 days is how long people are being asked to self-isolate. It will, of course, take much longer to solve the Covid-19 pandemic but my challenge to you is "what are YOU, as a business leader, going to do about it?" As business leaders in times of turmoil we have an obligation to take decisive action. We must do this when historical data is useless...

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Market Strategy

Best Product or Service in the World

Andrew Penny, March 10 2020

In our last blog we introduced the concept of being Best In World. We noted that too many firms, that were moderately good at a wide range of things, are going out of business. They are being destroyed by global competitors who have a laser focus on small slices of their business and then cut away at their clients and their revenues.

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Market Strategy

Best in the World

Andrew Penny, March 3 2020

Subscribe to our Next Level Thinking for CEOS and Business Owners podcast.Listen to today's Best in the World podcast. Best in the World is a concept we've been working on for about 5 years. We wondered why some companies were extremely successful, expanded steadily and survived competitive approaches while others fizzled out. Many of the fizzlers...

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Market Strategy

X as a Service

Andrew Penny, February 25 2020

One of our clients manufactures heavy-duty material handling equipment and sells it to the extraction industry around the world. The system is controlled by a central brain that ensures that all the moving parts function in harmony. Their solution is quite novel and well protected by patents but having a patent and being able to enforce it, especi...

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Channels

Money for Nothing - But Not for Free

Andrew Penny, February 18 2020

Subscribe to our Next Level Thinking for CEOS and Business Owners podcast. Click to listen to today's 'Money for Nothing – But Not for Free' Podcast. For more than 40 years I’ve paid a retainer fee to my life insurance company – and I’ve yet to make a claim! I retain an unused membership with the CAA who will rush to my rescue if my 1967 MGB expire...

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Market Strategy

Attracting Super Value Clients

Andrew Penny, February 11 2020

Subscribe to our Next Level Thinking for CEOS and Business Owners podcast. Click to listen to today's 'Attracting Super Value Clients' podcast. Before we switched to an Apple Mac platform, every year or so my PC would just quit. I’d downloaded something that didn’t play well with all the other Apps or sometimes what the service bureau referred to...

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