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Written By Graham Birkenhead I have been thinking about the subject of ‘asking questions’ quite a bit lately. As a consultant, it is a significantly important part of how I operate. It is also a key skill for anyone in a leadership position; while it is straight forward to ask a question that generates an answer, some questions can generate deep un...
Read MoreBy Andrew Penny What are you really, really good at? You may own a services company, a manufacturing company, or you may sell to other business or sell to consumers. You may be a distributer or a value-added reseller. No matter what you do, someone else, somewhere else in the world, is doing the same thing.
Read MoreAs we continue to work with more and more manufacturers coming into North America, we are seeing a sharp increase in the number of companies that are exploring a Direct-to-Customer (D2C) model. The advantages of this are many, including: In the manufacturing segment, markups are typically 100% on the wholesale cost before it goes to retail. Innova...
Read MoreWhenever the name Thomas Edison is mentioned, people often think about ‘the man that invented the light-bulb’, and most are aware of the many variations of his famous quote about trying to make the lightbulb work: “I have not failed. I've just found 10,000 ways that won't work”.
Read MoreIn my first job as a Key Account Manager in the Fast-Moving Consumer Goods industry, I was trying to sell a couple of pallets of Carpaccio to my client in Riga. The client kept ignoring my calls and I was starting to feel very frustrated. I had only been on the job for about a month and was starting to feel that I would never succeed at this. I cal...
Read MoreA few weeks ago, I tried to connect with the national sales manager of a North American appliance manufacturer. I went through a fairly torturous auto-attendant reception tree to try and find the individual. I eventually spoke to a live person who offered to transfer me – and I was put on hold, indefinitely. I dialed back in and then went throug...
Read MoreSuccess in business is a rare thing, in fact 70% of businesses fail within their first 10 years. And that number holds true for all types of business. Of those that don’t fail, only a few really soar. Why am I saying this? Simply to suggest that you be careful when you think about emulating your peers or you may well be joining a pack of lemmings h...
Read MoreFor many companies, the idea of just having clients sounds good, and the more the merrier. However, the quality of your clients could have a considerable bearing on the success not only of the individual relationships, but on your company too. But what does a ‘quality’ look like and how do you find ‘better’ clients? Well, ultimately, they will ch...
Read MoreTwenty years ago, Salesforce invented the phrase “Software-as-a-Service” or ‘SaaS”. Since then, the growth of this concept has been phenomenal. A few years ago, I was collating Latvian SaaS companies into a single database to facilitate investors. Now, categorizing SaaS enterprises is not a straightforward activity as they fall into so many differe...
Read MoreOne of my favourite movies is A Knight’s Tale. It’s its 20th anniversary, so I watched it once again to mark the occasion. Without giving too much of the plot away, there is a point in the story where Geoffrey Chaucer (yes, THE Geoffrey Chaucer) is invited to join the small protagonist group; this group had grown to know each other very well, wi...
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